You can Now Monitor KPLC Power Outages – Here’s How

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The Kenya Power and Lighting Company (KPLC) has unveiled an innovative solution for its customers, allowing them to monitor power outages and apply for electricity connections through enhanced digital platforms.

This significant upgrade aims to provide a seamless self-service experience for users across Kenya.

What’s New with KPLC’s Digital Self-Service?

On a recent announcement, KPLC highlighted various services now accessible through its revamped digital platforms. Customers can now:

• Monitor Power Outages: Stay updated on power disruptions in your area.
• Apply for Electricity Connection: Streamlined processes for new connections.
• Print Bills: Easily access and print your electricity bills online.
• Get Interactive Messaging: Receive targeted messages regarding service updates and outages.
• Access Official Payment Receipts: Obtain digitally certified payment confirmations.

How to Use KPLC’s Digital Services

Customers can take advantage of various self-service platforms, making it easier to manage electricity services from the comfort of their homes. Here’s how you can get started:

1. USSD Code: Dial *977# to check your electricity bills and tokens, report outages, and more.
2. Mypower App: Download the Mypower App for comprehensive access to services like submitting meter readings and verifying company staff identities.
3. Increased Accessibility: With over 2.1 million users now utilizing these platforms—up from 1.7 million last year—KPLC has seen a marked increase in customer engagement, significantly reducing foot traffic in company banking halls by 75%.

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